![]() ![]() Starting October 1st, if a Guest anywhere in the world feels like they have been discriminated against in violation of our policy – in trying to book a listing, having a booking canceled, or in any other interaction with a host – we will find that Guest a similar place to stay if one is available on Airbnb, or if not, we will find them an alternative accommodation elsewhere. We’ll be implementing a new policy called Open Doors. By joining this community, you commit to treat all fellow members of this community, regardless of race, religion, national origin, disability, sex, gender identity, sexual orientation or age, with respect, and without judgment or bias. We believe that no matter who you are, where you are from, or where you travel, you should be able to belong in the Airbnb community. We’re asking everyone to agree to something we’re calling the Airbnb Community Commitment, which says: We aren’t just asking you to check a box associated with a long legal document. You can read the full report here but I’d like to highlight four changes that will impact the way our platform works:īeginning November 1, everyone who uses Airbnb must agree to a stronger, more detailed nondiscrimination policy. Thanks to Laura’s leadership, today we’re releasing a report that outlines the results of that process. Legislative Office, to review every aspect of the Airbnb platform, and to make sure that we’re doing everything we can to fight bias and discrimination. In June, we asked Laura Murphy, the former head of the American Civil Liberties Union’s Washington D.C. We will not only make this right we will work to set an example that other companies can follow. I take responsibility for any pain or frustration this has caused members of our community. Unfortunately, we have been slow to address these problems, and for this I am sorry. Bias and discrimination have no place on Airbnb, and we have zero tolerance for them. It’s the goal that everyone at Airbnb works towards every day – because we’ve all seen how when we live together, we better understand each other.ĭiscrimination is the opposite of belonging, and its existence on our platform jeopardizes this core mission. We don’t say this because it sounds nice. At the heart of our mission is the idea that people are fundamentally good and every community is a place where you can belong.
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